FAQs


  • How to download a demo?

    Get your free demo by signing up through the web page. Once you fill up the request form, you will receive a user and password

  • How to open an account ?

    Opening an online trading account is simple; you will have to open an account in Balboa Securities:

    1. Contact us by email, chat or phone or come to our offices.
    2. Fill and sign the account opening  forms we will provide you with and send it by fax or scanned by E-mail with the following documents:

       a. Personal account:

    • Copy of 2 Personal Identification Documents (passport and other)
    • 1 banking, commercial, or lawyers reference letter addressed to Balboa Securities (no more than 3 months old/ no longer than 3 months since delivery date) or local or international investment account statement
    • Copy of a water, electricity, telephone bill or copy of driver license

       b. Corporate Account:

    • Copy of the Articles of incorporation of the corporation
    • Copy of the Public Registry certificate of the Corporation
    • Copy of the General Resolution of the Board of Directors Affidavit of Shareholders Meeting
    • Copies of valid IDs of the Board of Directo
    • Copies of valid IDs of the holders of the investment account
    • 1 banking, commercial, or lawyers reference letter addressed to Balboa Securities no more than 3 months old/ no longer than 3 months since delivery date) or local or international investment account statement
    • Copy of a water, electricity, telephone bill or copy of driver license
    • Proof of Address (copy of electricity, water, or telephone bill)

    3.Once the account is approved, you can transfer your funds and you will be ready to start trading.

  • How to configure your platform?

    The Quick Start tutorials in will help you set up the BCT Trader platform to suit your preferences, learn how to enter orders and use real-time charts.

    Click here for all Quick Start guides

  • How to access your funds?
    • If you have an account in BCT Bank, you can easily transfer your funds and access them within a day after trade settlement plus three working days
    • If you don´t have an account in BCT Bank, you can transfer your funds to any other bank account under the same name of your investment account (no third parties are accepted). International transfers may take 2  to 3 working days after trade settlement plus three working days
  • What benefits can I get by also having an account with us?

    You can easily and quickly access your funds by transferring your money from your account in Balboa Securities to your checking or saving(s) account in BCT Bank free of charge

  • Do you offer online live support on the trading platform?

    Yes, there is a chat in the platform that you can use to contact our trade desk for any type of support during our opening hours (8:00 to 17:00)

    We can also provide you with educational resources if you need them.

  • What is the minimum account size?

    The minimum funding requirement to open a BCT Trader account is $5,000.

  • Can I open an account as a corporate entity?

    Yes, you can but you will be asked for the documents for opening corporate accounts

  • Is BCT Trader Platform secure?

    Our online trading platform is protected by a SSL (Secure Sockets Layer) which is the most widely deployed security protocol used today on the internet

  • Is BCT Trader Regulated?

    Yes, BCT Trader belongs to Balboa Securities, which is regulated by the Superintendencia del Mercado de Valores de Panamá under Resolution CNV 13-07 of January 11, 2007.

  • Do you have to be physically present to open an account?

    No, you can open an account in Balboa Securities by sending the documents properly notarized and get the apostile

  • I am a citizen of the United States. Can I open an account with Balboa Securities?

     Yes, you can. However, Balboa Securities will be FATCA compliant.